Effective Date: 09/10/2023
Thank you for choosing Turbo Flash Publications for your book-related needs. This Order and Return Policy outlines our procedures and guidelines regarding the ordering of products and the return of items purchased from our website. By placing an order with us, you agree to comply with the terms and conditions outlined below.
1. Order Placement
– To place an order, visit our website and follow the instructions provided during the checkout process.
– You are responsible for ensuring the accuracy of your order, including the selection of the correct products, quantities, and delivery address.
2. Order Confirmation
– After you place an order, you will receive an order confirmation email with details of your purchase. This email serves as proof of your order.
– If you do not receive an order confirmation email, please check your spam folder and contact our customer support team if necessary.
3. Payment
– Payment for your order is required at the time of purchase.
– We accept various payment methods, which will be specified during the checkout process.
4. Shipping and Delivery
– Please refer to our separate “Delivery Information” policy for details regarding shipping methods, delivery times, and charges.
5. Cancellation of Orders
– You may cancel your order within 24 hours of placing it, provided it has not yet been dispatched. To cancel, please contact our customer support team promptly.
6. Returns and Exchanges
– We strive to ensure that you are satisfied with your purchase. If you are not completely satisfied with your order, you may be eligible for a return or exchange subject to the following conditions:
– Items must be returned within [number] days of the delivery date.
– Items must be in their original condition, unopened, and with all packaging intact.
– Digital products, such as e-books, are generally non-refundable once downloaded.
– To initiate a return or exchange, please contact our customer support team to request a return authorization and instructions.
– Return shipping costs are generally the responsibility of the customer unless the return is due to an error on our part or a defective product.
7. Refunds
– Refunds for eligible returns will be processed in the original form of payment.
– Please allow [number] business days for the refund to be processed after we receive the returned item.
– Refunds will not include any shipping charges unless the return is due to an error on our part.
8. Contact Us
If you have any questions or concerns regarding your order, returns, or exchanges, please contact our customer support team:
Turbo Flash Publications
turboflashpublications@gmail.com
www.turboflashpublications.com
+91 6202628990
We value your business and are committed to providing excellent customer service. Your satisfaction is important to us, and we will do our best to address any issues or inquiries promptly and effectively.
